Parts / Technical Support Clerk

Unlimited Service Group • Houston, TX

39d • Onsite

About The Position

Commercial Kitchen is seeking qualified Parts / Technical Support Clerk for our Houston Branch. We are responsible for troubleshooting, diagnosing, and repairing commercial cooking equipment at customer locations. Let's start off with WHY you should work for us…. The Parts/Tech Support Clerk is to provide service to our Service Technicians by communicating with Service Technicians at the sites to understand the mechanics of the machine and pull any parts that they may need to fix or complete their job.

Requirements

• Professional communication and customer service skills
• Proficient in MS Office and other computer applications
• Work successfully in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
• Be a self-motivator, be decisive and take the initiative to do what is needed
• Must be efficient and organized to handle multiple task assigned at the same time
• Must be able to work overtime, holidays, nights and weekends when needed
• 1+ years' experience in customer service preferred
• Experience in the industry or a similar role preferred

Nice To Haves

• Prefer previous knowledge or experience in Sage/MAS
• Experience in the industry or a similar role preferred

Responsibilities

• Support Service Technicians by researching parts, placing orders for parts needed or pulling parts from inventory to complete jobs
• Compile and submit estimates per processes that are in place
• Login and handle warranty parts and paperwork
• Communicate with Dispatchers when necessary
• Reconcile and distribute petty cash
• Assist the Inventory Clerks when needed
• Participate in after-hours and weekend on-call schedules
• Any other duties as assigned

Benefits

• Competitive Hourly Rates and Overtime Pay.
• Awesome benefits such as medical, dental, vision and life insurance.
• Paid Time Off (PTO) including holidays… because we want you to have work life balance!
• 401k with Company Match…who doesn't want to retire early?
• Technical Training Opportunities… if you have potential…we will invest in YOU!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees