Parts Store Manager

HTS Engineering Ltd.•Lubbock, TX

38d

About The Position

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. The HVAC Parts Store Manager is responsible for the overall success of the store, including sales growth, inventory management, operational efficiency, and customer satisfaction. This role requires a blend of technical HVAC product knowledge, strong leadership, and business acumen to ensure the store serves as a reliable parts source for technicians and customers.

Requirements

Proven experience in a management role, preferably in an HVAC, automotive, or industrial parts/wholesale distribution environment.
Strong understanding of HVAC systems, components, and industry products is highly beneficial.
Excellent organizational, problem-solving, and time management abilities.
Exceptional verbal and written communication skills for negotiating with suppliers and interacting with technicians and customers.
Proficiency in inventory management and basic computer applications (e.g., Microsoft Office).
Ability to lift and move up to 50 pounds, and operate material handling equipment such as a forklift (certification may be required).

Responsibilities

P&L Oversight: Manage the store’s profit and loss (P&L) statement, budget, and financial performance, focusing on sales targets and expense control.
Customer Experience: Ensure the team provides exceptional service by accurately identifying customer HVAC parts and equipment needs and providing prompt quotes and order processing.
Merchandising: Oversee the organization, appearance, and merchandising of the store to create an efficient and professional environment.
Safety & Compliance: Implement and enforce all company policies, safety protocols (including Zero Harm initiatives where applicable), and legal regulations for the facility and personnel.
Control & Accuracy: Maintain accurate inventory records and achieve a high SKU accuracy rate (e.g., 98%) through regular cycle counts and proper documentation.
Ordering & Stocking: Manage the of parts, ensuring critical components are always in stock to prevent delays in service.
Supplier Relations: Negotiate pricing, terms, and contracts with suppliers and vendors to secure the best cost and maintain a reliable supply chain.
Warranty: Administer the factory warranty process, including reviewing claims and managing the disposition of defective items.
Staff Development: Recruit, hire, train, mentor, and coach store employees to build a knowledgeable and high-performing team.
Performance: Conduct performance appraisals, set improvement goals, and administer progressive discipline when necessary.
Scheduling: Establish work schedules for employees to ensure adequate coverage for all operational hours and activities.