Parts Specialist - Industrial Equipment Dealer

Atlantic Compressor Services•Charlotte, NC

12d

About The Position

Join our team at Atlantic Compressor Services! Working at Atlantic Compressor Services, a Bobcat industrial air compressor dealership, gives you the opportunity to be part of a local business creating innovative customer solutions, focused on driving customer satisfaction. We’d like to offer you: 1) The opportunity to grow in your career as the organization grows 2) Comprehensive benefits package 3) Competitive pay scale and 401K 4) A fulfilling career where you can relate to and engage with an incredible team Job Purpose: The Parts Specialist delivers outstanding service to both internal and external customers. They are responsible for quoting, ordering, receiving, and returning parts for our service technicians, while also handling calls from customers, technicians, sales staff, and vendors. This role supports warehouse operations, including shipping, receiving, and general maintenance—and actively engages new and existing customers to promote parts and products. Responsibilities include parts identification, pricing, quoting, order processing, follow-up, expediting, and order management. The Parts Specialist works closely with the Sales and Service teams to ensure a smooth workflow and exceptional customer experience .

Requirements

High school diploma.
3–5 years of experience in inventory control and/or order expediting in a sales or service environment preferred.
Proficiency with Microsoft Office and CRM/job management systems.
Strong customer service and conflict-resolution skills.
Ability to operate a forklift/pallet jack and complete required safety training.
Strong interpersonal and communication skills (written and verbal).
Active listening and problem-solving abilities.
Ability to work independently and meet productivity goals.
High attention to detail and sound judgment.
Team-oriented with high energy and initiative.
Patience, empathy, and ability to handle stress effectively.
Must occasionally lift or move up to 50 lbs.
Regularly required to stand, walk, use hands, reach, talk, and hear.
Occasionally required to sit, stoop, crawl, climb, or kneel.
Regular use of pallet jack and/or forklift required.
Reasonable accommodation may be provided.

Nice To Haves

3–5 years of experience in inventory control and/or order expediting in a sales or service environment preferred.

Responsibilities

Maintain strong organization and accurately track orders, communicate order status, and complete all paperwork and system entries related to ordering, transferring, returning, stocking, and selling parts.
Prepare and follow up on parts and service quotes to convert them into orders.
Serve as a key customer contact and guide customers through the full sales cycle.
Manage the parts ordering process from start to finish, including adding parts to jobs and supporting job completion and invoicing.
Process incoming parts orders, enter orders into Field Servio, print packing lists for stock shipments, and generate invoices.
Provide pricing and availability support for dealer partners.
Develop, sell, and convert accounts into recurring service contract customers.
Manage inventory and ensure appropriate stocking levels.
Handle customer returns, credit requests, and returns to the factory or dealership inventory.
Perform additional duties as assigned.
Follow all company policies and procedures.