Parts Specialist
About The Position
Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Parts Specialist to help support that mission. JOB SUMMARY This position will work behind the counter in the parts department and be the “parts go-to” person Monday-Friday. It is helpful to have at least one year of experience in working with parts sales and delivery. Any experience with heavy equipment parts is a definite plus. All candidates should have excellent customer relations and communications skills. Compensation includes a competitive, team-based incentive plan based on department performance!
Requirements
- High school diploma or equivalent required
- Previous parts experience (looking up and sourcing parts)
- Valid Driver's License with clean driving record
- Excellent written and verbal communication
- Customer facing experience
- Basic reading and math skills
- Strong attention to detail
Nice To Haves
- 2+ years' experience working in parts department for heavy-duty diesel and/or construction equipment shop preferred
- Product knowledge
Responsibilities
- Provide excellent customer service to both internal and external customers
- Work closely with vendors and customers to provide parts in a timely manner
- Prepare/perform daily & weekly shipments
- Organize and ship parts
- Provide shipping and receiving department support when needed
- Create and maintain standard operating procedures for shipping & receiving
- Research websites and vendor databases for parts pricing
- Actively seek opportunities to upsell to retail customers
- Assist customers with exchanges, returns and warranty claims
- Work to reduce overstocking and to remove obsolete parts
- Support Service Department to ensure adequate stocking and timely arrival of necessary parts
- Follow up with retail customers after the sale to ensure customer satisfaction
Benefits
- Competitive Salary
- Tool Programs available for entry level technicians
- Health Benefits including Medical, Dental, Vision and Life insurance
- 401(k) with a company match
- Paid Time Off + 7 Company Paid Holidays
- Productive Work Environment with opportunity for internal growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
