Parts Specialist

Aston Carter•Davenport, IA

11d•$28 - $28•Onsite

About The Position

This position is responsible for processing customer parts orders, status requests, and miscellaneous requests via email, phone, and SAP. Absolute commitment to customer satisfaction through timely response to customer, attention to detail, and assurance of quality, on-time spare parts. • Manage parts orders, quotations, status requests, returns, and other miscellaneous requests from customers. • Investigate and develop resolution to problems that may occur with orders and shipments. • Work in conjunction with other departments to develop cost-effective methods to reduce cycle times and ensure best in class service to our customers. • When required, assist with the follow-ups on past due payments, collection activities, etc. • Supervises overall activities of the department to produce products to established quality standards and processes • Use current data collection process to gather information for root cause analysis • Understands design concept and theory of operation of various product lines and variables that can be introduced by product variations, collation, and transfer systems. • Coordinate final inspections. Analyzes assembly problems and determines course of action.

Requirements

microsoft office suite
SAP
Parts Inventory
Fulfillment
Order Entry
Data Entry
Customer Support
MS Suite is a non-negotiable.
Excellent oral and written communication; exceptional phone etiquette
Demonstrated problem solving skills, a must
Organizational skills to prioritize tasks and follow-up quickly
Ability to bring projects to closure

Nice To Haves

SAP experience would be a plus.
Manufacturing background would be great, also open to retail sales.
Associates degree preferred
Three years previous experience in related field preferred
Exposure to SolidWorks, EPDM, ACAD, SAP, IES, and Microsoft Office preferred
Lean/Continuous Improvement experience preferred

Responsibilities

Manage parts orders, quotations, status requests, returns, and other miscellaneous requests from customers.
Investigate and develop resolution to problems that may occur with orders and shipments.
Work in conjunction with other departments to develop cost-effective methods to reduce cycle times and ensure best in class service to our customers.
When required, assist with the follow-ups on past due payments, collection activities, etc.
Supervises overall activities of the department to produce products to established quality standards and processes
Use current data collection process to gather information for root cause analysis
Understands design concept and theory of operation of various product lines and variables that can be introduced by product variations, collation, and transfer systems.
Coordinate final inspections. Analyzes assembly problems and determines course of action.