Parts Specialist

CENTRAL POWER SYSTEMS & SERVICES•Liberty, MO

3d•$20 - $30•Onsite

About The Position

This position will work behind the counter in the parts department and be the “parts go-to” person Monday-Friday. It is helpful to have at least one year of experience in working with parts sales and delivery. Any experience with heavy equipment parts is a definite plus. All candidates should have excellent customer relations and communications skills. Compensation includes a competitive, team-based incentive plan based on department performance!

Requirements

High school diploma or equivalent required
Previous parts experience (looking up and sourcing parts)
2+ years' experience working in parts department for heavy-duty diesel and/or construction equipment shop preferred
Product knowledge
Valid Driver's License with clean driving record
Excellent written and verbal communication
Customer facing experience
Basic reading and math skills
Strong attention to detail

Responsibilities

Provide excellent customer service to both internal and external customers
Work closely with vendors and customers to provide parts in a timely manner
Prepare/perform daily & weekly shipments
Organize and ship parts
Provide shipping and receiving department support when needed
Create and maintain standard operating procedures for shipping & receiving
Research websites and vendor databases for parts pricing
Actively seek opportunities to upsell to retail customers
Assist customers with exchanges, returns and warranty claims
Work to reduce overstocking and to remove obsolete parts
Support Service Department to ensure adequate stocking and timely arrival of necessary parts
Follow up with retail customers after the sale to ensure customer satisfaction