Parts Specialist

Calista Corporation•Anchorage, AK

1d•$20 - $28•Onsite

About The Position

As the Parts Specialist, you will work onsite in Anchorage, AK and will be responsible for supporting equipment operations through the accurate sales, purchasing, inventory management, and distribution of parts. You will manage parts transactions conducted in person, by phone, email, and mail, and ensure timely order fulfillment, accurate billing, and proper documentation. You will maintain inventory levels, process purchasing and payments, and keep detailed and accurate records to support operational efficiency, customer satisfaction, and profitability. This role works closely with service, sales, and management to ensure parts availability, compliance with Company policies, and high-quality customer service.

Requirements

Basic knowledge of heavy-duty equipment, components, and parts, including common applications and terminology.
Knowledge of parts inventory management practices, including stock control, cycle counting, and minimizing obsolescence.
Knowledge of business mathematics, including the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Excellent time management skills, with the ability to maintain consistent attendance, punctuality, and effective use of scheduled work time.
Ability to read, understand, and interpret safety rules, operating instructions, maintenance manuals, and procedural documentation.
Ability to actively listen and deliver high-quality customer service while conducting business ethically and professionally with customers, vendors, and coworkers.
Ability to communicate clearly and professionally with customers, vendors, and coworkers, both verbally and in writing.
Ability to accurately process parts orders, invoices, returns, and credits while maintaining complete and accurate documentation.
Ability to efficiently use a standard PC or laptop, with working knowledge of common business applications (e.g., Microsoft Office Suite) and the ability to learn new software systems.
Ability to learn and effectively use parts, inventory, and point-of-sale (POS) systems.
Ability to learn, understand, and comply with the Company’s Standard Operating Procedures (SOPs).
Strong attention to detail with the ability to maintain accurate records, inventory counts, and transaction documentation.
Ability to work independently, exercise sound judgment, and contribute ideas to improve workflow, efficiency, and customer satisfaction.
Ability to work a flexible schedule, including occasional overtime as business needs require.
Ability to follow instructions, respond to management direction, take responsibility for assigned tasks, and communicate proactively when issues arise.
Ability to identify parts using descriptions, diagrams, part numbers, and vendor information.
Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy and customer service standards.
Ability to maintain a professional appearance and represent the Company positively at all times.
Ability to work effectively as part of a team while supporting a positive, respectful, and cooperative work environment.
Ability to operate a motor vehicle in a safe and efficient manner.
High School Diploma or equivalent required.
Two (2) years’ minimum related experience working around a shop, construction site, or rental equipment operation.
Valid driver’s license and be qualified to operate a vehicle under the conditions of Company’s Driving Policy.
Ability to pass a drug, driving, and background screenings.

Nice To Haves

Experience working around heavy equipment preferred.

Responsibilities

Monitor stock levels and perform regular inventory counts and cycle counts to maintain balanced inventory levels and minimize obsolescence.
Investigate and resolve inventory discrepancies, including shortages, overages, and damaged or obsolete parts.
Complete warehouse stock orders and replenishment requests as needed to support operations.
Oversee the purchasing of parts, supplies, and materials in accordance with operational needs and budget guidelines.
Follow Company policies and procedures regarding special orders and non-stock parts.
Coordinate parts purchases to ensure accurate and timely receipt of materials.
Receive, inspect, and verify incoming shipments for accuracy, damage, and completeness; report discrepancies as required.
Maintain and update parts and product information received from vendors, including pricing, availability, and specifications.
Manage and process invoices, purchase orders, and requisitions to ensure merchandise is received accurately and billed correctly.
Analyze monthly sales, expenses, and inventory activity to support profit objectives and inventory efficiency.
Maintain accurate records of all sales, customer transactions, and inventory movements.
Assist management in reviewing and establishing pricing parameters by customer category to generate appropriate gross profit while maintaining customer loyalty.
Provide excellent customer service by responding promptly and professionally to customer inquiries, orders, and requests.
Enforce and follow Company guidelines for customer interactions to ensure consistent service quality and satisfaction.
Handle customer complaints promptly and in accordance with Company policies, escalating issues as appropriate.
Work closely with service technicians, sales staff, and management to ensure correct parts selection and timely support of equipment repairs.
Understand, remain current on, and comply with all applicable federal, state, and local regulations affecting parts sales and inventory management.
Maintain a clean, organized, and safe parts warehouse and counter area in compliance with safety standards.
Participate in Company-provided training and ongoing professional development opportunities.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.

Benefits

Competitive wages and bonus programs
Annual performance reviews with recommendations on training to achieve your goals.
Mentorship Program
Tuition reimbursement.
Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
FSA health care and/or dependent care/HSA with HDHP.
Dental and Vision Insurance.
Employee Assistance Program for you and your family.
Company paid Life Insurance, AD&D, LTD.
Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.
Paid time off
10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday.
401(K) match at $0.50 on the dollar up to 6% of your contribution.
Safety Gear Allowance: $350 in reimbursement annually