Parts Specialist (Parts Support Center)

RDO Equipment Co.•Irving, TX

11d

About The Position

This individual will effectively provide parts customer support to all RDO Equipment Co. stores. Through exceptional phone support, they will ensure that the desired customer satisfaction level is met along with achieving the company asset goals at assigned locations. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will invoice, order, place on hold and make any necessary entries to the inventory control system based on company guidelines. This individual will also be working closely with current and potential international customers to quote, secure, and process parts orders.

Requirements

Formal parts training and or industry experience.
Experience in customer service preferred.
International parts sales order processing.
John Deere Agriculture and Construction and/or Vermeer product experience.
Understanding of mechanical and technical terms.
Knowledge of parts operating systems preferred.
Computer skills.
Strong organizational skills.
Interpersonal skills.
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Responsibilities

Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines.
Take a proactive approach to inventory control by reporting and following up on customer needs.
Ensure internal and external customers receive the correct parts in a timely manner.
Proactively study and stay current on industry and product information.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.