Parts Specialist

Aston Carter•Davenport, IA

1d•$28 - $28•Onsite

About The Position

The Parts Specialist is responsible for processing customer parts orders, status requests, and miscellaneous requests via email, phone, and SAP. This role demands an absolute commitment to customer satisfaction through timely response, attention to detail, and assurance of quality, on-time spare parts.

Requirements

Proficiency in Microsoft Office Suite; SAP experience is a plus.
Three years of previous experience in a related field is preferred.
Excellent oral and written communication skills with exceptional phone etiquette.
Demonstrated problem-solving skills.
Organizational skills to prioritize tasks and follow-up quickly.
Ability to bring projects to closure.

Nice To Haves

Associates degree preferred.
Exposure to SolidWorks, EPDM, ACAD, SAP, IES, and Microsoft Office is preferred.
Lean/Continuous Improvement experience is preferred.
Manufacturing background is advantageous; retail sales experience is also considered.

Responsibilities

Manage parts orders, quotations, status requests, returns, and other miscellaneous requests from customers.
Investigate and develop resolutions to problems that may occur with orders and shipments.
Work in conjunction with other departments to develop cost-effective methods to reduce cycle times and ensure best-in-class service to customers.
Assist with follow-ups on past-due payments and collection activities when required.
Supervise overall activities of the department to produce products to established quality standards and processes.
Use current data collection processes to gather information for root cause analysis.
Understand design concepts and theories of operation of various product lines and variables introduced by product variations, collation, and transfer systems.
Coordinate final inspections and analyze assembly problems to determine the course of action.