Parts Specialist

KENNY QUEEN HARDWARE & SUPPLY INC•Huntington, WV

6d•Onsite

About The Position

Parts Counter Specialist Parts Specialists are responsible for helping customers find the parts they need and ensuring they have a positive experience while in the store. Must have the ability to quickly assess customer needs and offer accurate solutions. Performs a variety of customer service tasks, promoting, generating sales, stocking duties related to receiving, sale, and ordering of parts and accessories that contribute to the efficient, safe, and profitable operation of the Parts Department. This position will also assist in helping with loss prevention of power equipment.

Requirements

Meets the minimum age required by law
Experience in a retail environment preferred
A commitment to service, excellence, and customer satisfaction
Ability to process information and/or merchandise through register system
Ability to communicate with associates and customers
Solid team player with excellent interpersonal skills with a strong willingness to learn
Exceptional organizational ability, high attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.
Commitment to and pride in a job well done
While performing the duties of this job, the employee is required to talk and hear
This position is very active and requires standing, walking bending, kneeling, stooping, crouching, crawling, and climbing all day
The employee must lift and/or move items that weigh more than 50 pounds a minimum of 50% of the day
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Must have the ability to freely access all areas of the store including selling floor, stock area, and register area
Must operate and use all equipment necessary to run the store
18 years of age
Basic Computer Skills
Ability to lift up 94 pounds

Nice To Haves

Experience in a retail environment preferred

Responsibilities

Ensure each customer is greeted and receives outstanding service
Answer phone calls
Ability to be professional, tactful and pleasant when dealing with customers
Maintain awareness of all promotions and advertisements
Accurately and efficiently complete all sales transactions
Discuss use and features of various parts, based on knowledge of machines or equipment
Demonstrate equipment to customers and explain functionality of equipment
Solicit customers to open an Ace Rewards card
Effectively and professionally take care of issues regarding returned parts
Execute the daily operational, day-to-day goals and priorities assigned by PE Manager
Assist in the training and development of peers
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
Alert management of any safety issues and suspected shoplifting activity
Aid Customers in locating other merchandise in the store, or Acenet, processing special orders, Adhere to all Company policies, procedures, and practices
The role routinely may use but is not limited to computer, phones, photocopiers, scanners and fax machines, pallet jackets, price guns, and RF guns
Take Inventory of parts
Other duties, as assigned