Parts & Service Specialist

Veritiv Corporation • Fairfield, OH

1d • Hybrid

About The Position

Our Parts and Services Specialist will be responsible for providing regional support for the Packaging Equipment Services segment of Veritiv through order processing of parts and technician work orders. This role is critical to the manufacturing operations of our customers.

Requirements

• Advanced customer service skills.
• Ability to maintain a sense of professionalism when working with internal and external customers and in relationships with team members.
• Excellent computer skills, knowledge of Astea is beneficial.
• 5-10 years of related job experience.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Nice To Haves

• Knowledge of packaging service industry is strongly preferred.

Responsibilities

• Field assigned phone and email responses for regional customers from 8am – 5pm local time zone.
• Process PO’s and SO’s sent through integration in Veritiv database to vendors, including order confirmations to customers, sales and technicians.
• Maintain order lookup data within ASTEA and other systems as needed
• Train on quoting in ASTEA to learn products, vendors, customers, and processes.
• Support order management data tracking systems as directed (ETA’s, tracking info, POD’s, etc.)
• Collaborate with other teams within the organization; including credit, AP, and other customer service teams to ensure timely responses on APD’s and invoicing
• Process customer billings in a timely fashion upon completion of parts orders or service work performed.
• Meet regional performance metrics to ensure 24hr response time on PO’s and other inquiries
• Use vendor provided information and order management reports to ensure proactive customer service on all orders, especially next day air.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees