Parts and Service Specialist
About The Position
Flexcar is reimagining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient and affordable alternative to traditional vehicle ownership. We are building a high-performing operations team focused on quality, efficiency, and exceptional member experiences. Position Overview Under minimal supervision, the Parts and Service Specialist supports the maintenance and repair process for Flexcar vehicles. This role includes inventory management, vendor coordination, repair order processing, customer communication, and compliance oversight. This is a non-exempt position and is eligible for overtime compensation under California law, including: Overtime for hours worked over 8 in a workday Double time for hours worked over 12 in a workday Overtime premiums for qualifying seventh consecutive workdays
Requirements
- At least 18 years of age
- Valid driver’s license with acceptable driving record
- 3+ years of service and parts experience preferred
- Ability to lift and carry tools and supplies up to 75 pounds
- Willingness to work evenings, weekends, and holidays as business needs require
- Willingness to work in varying weather conditions
- Strong organizational, communication, and problem-solving skills
- Comfort using computer systems and inventory management tools
Responsibilities
- Parts & Inventory Management Identify, order, receive, stock, allocate, and reconcile parts inventory
- Conduct cycle counts and assist with physical inventory
- Track core returns and process vendor credits
- Return excess parts to maintain lean inventory levels
- Order and track consumable supplies for service operations
- Vendor & Cost Management Negotiate pricing and terms with local vendors
- Coordinate with vendors to complete off-site repairs
- Manage repair-related expenditures within company guidelines
- Customer Service & Communication Greet and assist service customers professionally
- Handle direct customer interactions and transferred calls
- Communicate repair timelines and updates proactively
- Remain calm and solution-oriented during escalated interactions
- Repair Order Coordination Create and manage repair orders end-to-end
- Order parts based on technician recommendations
- Route work appropriately to technicians
- Review work orders for accuracy and completeness
- Compliance & Safety Support Environmental Health & Safety (EH&S) compliance
- Maintain compliance with Cal/OSHA standards
- Keep work areas clean and hazard-free in alignment with 5S standards
- Safeguard company vehicles, property, and customer information
- Operational Support Use internal systems and software platforms to complete assignments
- Assist in onboarding new team members
- Provide cross-functional support as needed
Benefits
- Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
- Paid Sick Leave in accordance with California and applicable local law
- Company-paid holidays
- 401(k) with company match (Day One eligibility)
- Medical, dental, and vision coverage (Day One eligibility)
- Weekly pay
- Uniforms provided
- Employee discount on Flexcar services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
