Parts Service Dispatch Specialist

Shorr Packaging Corporation•West Chicago, IL

7d•$25 - $29

About The Position

Together, We Own it! Start your employee owner journey with Shorr Packaging. We are currently seeking a Service Dispatch Specialist for our Packaging Automation Group. The Service Dispatch Specialist will be responsible for coordinating deliveries, installation and maintenance. This role will also work with multiple technicians to schedule service visits.

Requirements

High School Diploma and 2 years’ experience in Customer Service or related experience.
Experience in coordination of repair and maintenance appointments.
Customer service focus with ability to communicate technical information.
Strong time management skills.
Microsoft Office with emphasis on Outlook, Excel and Word

Nice To Haves

Technical education and/or experience preferred.
Knowledge of automation equipment a plus
Knowledge of SXe and ServiceMax preferred (training available)

Responsibilities

Input work orders in the ServiceMax system and send service reports.
Dispatch and schedule Service Technicians to address customer work orders.
Input billing of work orders after Technicians complete assignment.
Provide service estimates to customers, and obtain Purchase Orders before service appointments.
Respond to high volume Dispatch Email box.
Set up and maintain equipment in ServiceMax system.
Assist with scheduling of demo equipment/rentals. Manage equipment inventory in ServiceMax to show accurate history on demo and rental equipment.
Schedule Preventative Maintenance appointments and ensure that agreements are getting filled. Sell new PMs to customers and write up new PMs when existing agreements are going to expire.
Work with Project Manager on scheduling pre-installation meetings, installations and FATs (assigning appropriate technician for the machine being installed).