Parts & Service Department Coordinator

Papé Group

11d•$22 - $27

About The Position

Pape Material Handling, a premier capital equipment dealer in the West, is seeking a Parts & Service Department Coordinator to join our team in Anchorage, AK. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! As our Parts & Service Department coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they purchase parts or get their equipment serviced. Every day, you will help manage incoming and outgoing service department work, enter and manage work order data through various internal programs, help staff the reception desk and parts counter, dispatch technicians, assist with safety inspections and related paperwork, prepare warranty paperwork and monitor reimbursements, provide excellent service to customers in person and on the phone, ship and receive parts and more! To thrive in this role, you must be a detailed person, enjoy working at a fast pace, and have a winning attitude.

Requirements

Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
Excellent communication and customer relations skills.
Ability to thrive in a team environment.
Prior history with parts counter sales or service is required

Nice To Haves

mechanical aptitude is helpful!
Experience working directly with customers and knowledge of the material handling equipment market are preferred.

Responsibilities

manage incoming and outgoing service department work
enter and manage work order data through various internal programs
help staff the reception desk and parts counter
dispatch technicians
assist with safety inspections and related paperwork
prepare warranty paperwork and monitor reimbursements
provide excellent service to customers in person and on the phone
ship and receive parts

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory.
Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.