Customer Service Parts Coordinator

WEILER INC•Knoxville, IA

4d•Onsite

About The Position

The Customer Service Parts Coordinator strives to fulfill the needs of our customers. This position is the main contact for parts orders to discuss pricing, parts availability, and order status. This position assists with identifying correct parts from parts manuals, coordinates parts orders, and ensures that the product ships on time.

Requirements

Minimum of high school diploma or GED required.
1-2-year(s) job experience and/or training required.
Ability to read, write and comprehend documents and correspondence.
Ability to effectively present information to internal and external individuals and groups.
Ability to communicate effectively over the phone, providing informative and professional assistance and maintaining interpersonal relationships with customers and the public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Microsoft Office including, but not limited to Word, Excel and Outlook.
Must be able to demonstrate computer proficiency.
Knowledge of parts, product line, customer service, and productions schedules.
Knowledge of dealer contacts, dealer organization and dealer personnel.
Ability to provide informative and professional assistance when working with the customers/dealers.
Ability to operate with attention to detail with a high level of accuracy.
Professional telephone skills required.
Must be able to effectively manage time and resources.

Nice To Haves

Experience working with parts sales and shipping logistics preferred.

Responsibilities

Communicate with customers regarding parts availability, shipping and pricing.
Advise customers of parts order status.
Verify inventory availability.
Input and create sales orders in the system.
Coordinate aspects of customer orders and shipping.
Track orders and obtain proof of delivery.
Run daily access report for back ordered parts and communicate back orders to management.
Work closely with Production Control, management and shipping to ensure parts are shipped in a timely manner.
Communicate with customers regarding returns (RMA).
Provide assistance to dealers and customers on how to navigate the Weiler online parts portal.
File damage claims with carriers.