Parts & Service Customer Support Representative

Clarke Power Services • Raytown, MO

36d

About The Position

Parts & Service Customer Support Representative Hiring Bonus! Do you have experience working with diesel engines, parts and service? Do you have excellent customer service skills and enjoy working as part of a team? We would like to talk with you! Our Team is currently looking for a Parts & Service Customer Support Representative to keep up our level of commitment to customer service. In these roles, the rep would interpret customer needs on telephone or in Customer Support Center to fulfill the parts and service needs of the customer.

Requirements

• 2+ years related experience with parts and service REQUIRED.
• A technical background with engines will be helpful.
• Must be able to obtain DOT Med Card
• High school diploma or general education degree (GED)

Nice To Haves

• Perkins engines experience a PLUS

Responsibilities

• Retail focus - Customer Relationship
• Solicit sale of new or additional parts or services.
• Utilizes computer system for entering and updating customer orders, maintaining accurate inventory, and closing invoices to customer.
• Strong data entry skills are a must.
• Communicating with customer in person, over the phone and using electronic (web-based) tools.
• Handle /resolve inventory issues at the location
• While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed.
• Ability to effectively work in a team environment.

Benefits

• Health Insurance (medical, dental, vision)
• Healthcare Savings Account Option
• Paid Holidays & Vacation
• Life insurance
• A great 401K plan
• Benefits start the first day of the month following your start date!
• We promote a clean & safe environment in a friendly and professional team atmosphere

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees