Customer Service Representative-Automotive Parts

National Performance Warehouse•Dallas, TX

About The Position

NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Customer Service Representative to join our team. The ideal candidate for this position will be initiative-taking and responsible for assisting in a variety of duties, including but not limited to; overseeing inquiries through web, email, and phone, managing orders and returns, resolving issues to ensure customer satisfaction, and support sales by expanding current customer relationships and identifying new prospects. Who is NPW? NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.

Requirements

Bilingual English/Spanish
Heavy knowledge of internal engine parts
Traditional automotive parts knowledge is welcome.
Previous customer service experience preferred.
Proficient in a Windows software environment.
Demonstrate professionalism and courtesy on the phone.
Excellent written and verbal communication skills.
Strong ability to resolve issues and handle complaints effectively.
Empathy, active listening, and teamwork skills.
Knowledge of automotive parts and repair processes.
Occasionally lift and/or move up to twenty (20) pounds unassisted.
Occasionally lift and/or move up to fifty (50) pounds unassisted.
Regularly required to read, talk, listen, sit, and stand.
Occasionally required to walk, bend at waist and knees, use hands and reach with arms.

Responsibilities

Respond to customer inquiries via the web, email, and telephone.
Provide ongoing phone support to customers throughout the shift.
Maintain positive customer relations by greeting and acknowledging each customer.
Establish and grow relationships with existing clients through excellent service and increased orders.
Communicate effectively and work with other departments and locations to meet customer needs.
Report job issues to the supervisor and work effectively as a team player.
Maintain productivity standards as outlined.
Handle and maintain company equipment responsibly.
Keep your work area clean and organized.
Observe all safety guidelines set forth by NPW.
Additional duties as assigned by manager