Parts/Service Coordinator

Rjp Hotsy•Plumsted Township, NJ

4d•$20 - $25

About The Position

We are seeking a reliable and detail-oriented Parts / Service Coordinator to support our service and sales operations. This role is central to keeping our service department running efficiently by handling customer inquiries, coordinating parts and service work, and ensuring accurate data entry within our systems. We are a distribution and repair center specializing in industrial cleaning equipment (Hotsy), automated wash systems, water recycling systems, and chemicals.

Requirements

Valid driver’s license
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Ability to work in a fast-paced environment and adapt quickly
Comfortable working in an industrial/service setting
Willingness to wear company-branded clothing and work in conditions where you may get dirty

Nice To Haves

Experience with Odoo ERP (or similar systems)
Background in parts sales, service coordination, or mechanical equipment
Familiarity with industrial equipment or repair environments

Responsibilities

Create and manage parts sales orders and service tickets in Odoo
Accurately capture customer information, equipment details, and service needs
Coordinate with technicians and the service manager to ensure efficient workflow
Assist customers over the phone with basic troubleshooting and service inquiries
Help resolve service billing questions and customer concerns
Track inventory levels and assist in maintaining accurate stock records
Submit and follow up on inventory purchase orders
Assist the sales team in preparing equipment for pickup or delivery
Support order assembly and coordination with the service team
Participate in account management and customer follow-ups
Schedule service calls, deliveries, and pickups
Coordinate timing between customers, technicians, and internal staff
Enter and maintain accurate records in Odoo (CRM, Sales, Service, Inventory)
Collect payments for parts and service transactions