Parts & Service Business Center Lead - Great Lakes Business Center

Stellantis • Detroit, MI

3d • $154,000 - $231,000

About The Position

The Parts & Service Business Center Lead
is responsible for
leading and optimizing the service and parts operations within the
Stellantis CJDRF dealer network. This includes revenue generation through
Mopar & private label parts, accessory sales and a strategic focus on the
customer experience to drive increased loyalty and retention.

Requirements

• Bachelor's degree in Business, Marketing, Automotive Technology or related field
• 10+ years' experience of increasing responsibility in automotive sales
• Supervisory experience
• Proven track record of achieving breakthrough sales results
• Experience managing large team, holding them accountable & delivering tough messages
• Strong influencing and negotiation skills
• Willingness to relocate
• Willingness to travel 50%

Nice To Haves

• Master's degree

Responsibilities

• Ownership overall retail/wholesale parts sales, service, service quality, warranty, service contracts and customer experience.
• Identify, assess regional market needs and opportunities
• Develop and implement a strategy to increase parts sales and customer loyalty
• Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support
• Challenge status-quo, discover and champion best practice benchmarking, process improvement
• Lead independent entrepreneurs to achieve higher levels of performance
• Lead and mentor the field team to realize their potential professionally, deliver breakthrough results
• Build team through strong collaboration, mentorship, trust and mutual respect
• Develop and raise the technical expertise and competency in both the dealership and field

Benefits

• Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
• Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing.
• Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.
• Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
• Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
• Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees