Parts Sales Representative

Empire Cat•Chandler, AZ

About The Position

JOB SUMMARY:Assist customers by accepting parts orders and processing them in the most expedient, efficient manner. ESSENTIAL FUNCTIONS: Acknowledge customers. Set an example of good customer relations and intra-company cooperation. Write Parts Sales Orders (PSO). Know products sold and manufacturers represented. Receive mail-in purchase orders and confirming purchase orders. Make oral and written quotations to the customer. Use the customer account list when processing open account parts orders. Accept credit returns from customers. Accept after-hours parts calls. Build hoses for customers as needed. Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards. ADDITIONAL RESPONSIBILITIES: Assist Parts and Service Sales Representative with all parts related questions or problems. Provide sales leads as they occur. Assist in all departmental duties. Maintain a working knowledge of Parts Department functions. This includes: Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal. Process cash sales. Works within and promotes corporate values. KNOWLEDGE SKILLS AND ABILITIES: Must have interpersonal skills sufficient to assist customers and employees in a professional manner. Ability to develop knowledge and use of Caterpillar and/or Allied reference sources. Sales techniques sufficient for recommending additional parts needed. Must have knowledge of Caterpillar parts, customer operations, customer transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos. Ability to develop knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.Ability to develop knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions. Ability to develop proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job Mathematical skills sufficient for calculating discounts, taxes, and parts quotes. Ability to maintain consistent attendance.

Requirements

Must have interpersonal skills sufficient to assist customers and employees in a professional manner
Ability to develop knowledge and use of Caterpillar and/or Allied reference sources
Sales techniques sufficient for recommending additional parts needed
Must have knowledge of Caterpillar parts, customer operations, customer transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos
Ability to develop knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos
Ability to develop knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions
Ability to develop proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job
Mathematical skills sufficient for calculating discounts, taxes, and parts quotes
Ability to maintain consistent attendance
Proof of high school diploma or General Education Degree (GED)
Must be able to communicate (speak, read, comprehend, write) in English

Nice To Haves

Prior experience in Parts, materials or similar industry preferred

Responsibilities

Assist customers by accepting parts orders and processing them
Acknowledge customers
Set an example of good customer relations and intra-company cooperation
Write Parts Sales Orders (PSO)
Know products sold and manufacturers represented
Receive mail-in purchase orders and confirming purchase orders
Make oral and written quotations to the customer
Use the customer account list when processing open account parts orders
Accept credit returns from customers
Accept after-hours parts calls
Build hoses for customers as needed
Works safely at all times
Adheres to all applicable safety policies
Complies with all company policies, procedures, and standards
Assist Parts and Service Sales Representative with all parts related questions or problems
Provide sales leads as they occur
Assist in all departmental duties
Maintain a working knowledge of Parts Department functions
Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal
Process cash sales
Works within and promotes corporate values