Parts Sales Representative

The Raymond Corporation•El Paso, TX

11d

About The Position

As a Parts Sales Representative for Malin, you will solicit parts business from accounts through your charismatic interpersonal skills. Malin is guided by our principles of performance, value-creation and customer satisfaction. Our Parts Sales Representatives provide parts inventory and ordering services and serve as the point-person for all customers' parts needs. Their sole priority is to ensure a Malin customer is one for life by maintaining our levels of quality service -- by foreseeing issues before they become customer issues, responding to customer requests promptly and recognizing opportunities to provide additional services and products.

Requirements

Three or more years of experience in outside sales or account management, preferably in industrial, heavy equipment or material handling industry
Experience with CRM tool and Microsoft Office programs -- Outlook, Excel, Word, and PowerPoint
Self-starter with the ability to work independently in a dynamic, fast-paced environment
Excellent time-management and phone skills
Strong written and verbal communication skills
Strong email and computer skills
Stable and successful career background
Strong and ethical performance history
Coachable and competitive spirit
Ability to earn client trust with outgoing personality and strong interpersonal skills
Desire and dedication for a long term professional career
Ability to read and interpret customer communications, sales reports, and common documents
Ability to respond to inquiries or complaints from customers, or members of the business community
Ability to develop sales presentations via phone or in person that conform to prescribed style and format. Ability to effectively present information to customers, top management and peers.
Ability to apply general scientific and business mathematical techniques for conveying product knowledge and pricing negotiation. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions.
Communicate verbally and in writing
Use telephone, computer equipment and other office equipment
Drive automobile and make multiple customer calls each day
Ability to travel 1 -- 3 times annually
Stoop, bend and lift 10-25 pounds; climb occasional stairs and dock ladders

Nice To Haves

Bachelor's degree preferred; professional experience in lieu of education will be considered

Responsibilities

Identify, manage and report all lift truck equipment in assigned accounts and prospect territory to manager and Keeper of the Fleet Team (Recon Red).
Identify and communicate parts opportunities and resources required to secure all parts business.
Establish communication plan for each customer and prospect (physical visits, email, phone calls).
Analyze and evaluate all assigned parts accounts and prospects for growth potential and customer loyalty.
Develop, implement and execute approved sales growth strategies.
Provide professional, detailed customer and prospect quotes approved by manager (Parts, Motor, and Wheel/Tire).
Educate each customer and prospect on all MALIN core competencies/offerings -- parts, service, rental, truck - and other critical customer/territory support services.
Work closely with Core Sales and CCR Teams to identify new equipment sales and/or parts and service opportunities.
Assist in the resolution of customer service/parts problems or disputes.
Assist in the maintenance of the Malin customer database and Corporate Contact Management Software.
Stays knowledgeable within industry, market and business updates and changes.
Provide market intelligence to management.
Provide regular customer and prospect reporting to management - as required.
Support the development of department and corporate sales and marketing plans.
Develop and maintain excellent customer relations.