Parts Sales Representative II

Empire Southwest • Reno, NV

3d • $22 - $26 • Onsite

About The Position

Assist clients by accepting parts orders and processing them in the most expedient, efficient manner.

Requirements

• Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
• Knowledge of Caterpillar and/or Allied Parts reference sources.
• Sales techniques sufficient for recommending additional parts needed.
• Knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
• Knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
• Demonstrated proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job.
• Proficient in Cash and Credit Report/Cash Settlement.
• Knowledge of Parts Expediting, Service Letter updates and cores for Warranty.
• General Microsoft Office skills.
• Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
• Must have acceptable attendance to meet all company standards and requirements.
• Proof of high school diploma or General Education Degree (GED).
• Previous experience in all Parts Department areas preferred.
• Minimum 1 years’ experience in Parts Sales or a similar industry.
• Completion of Caterpillar’s Parts Pro or similar industry related training.
• Must be able to communicate (speak, read, comprehend, write) in English.

Responsibilities

• Acknowledge clients. Set an example of good client relations and intra-company cooperation.
• Write Parts Sales Orders (PSO).
• Process parts warranty returns.
• Maintain knowledge regarding products and manufacturers.
• Process unusual and complex orders to meet clients’ needs.
• Receive mail-in purchase orders and confirming purchase orders. Make verbal and written quotations to the client.
• Use the client account list when processing open account parts orders.
• Process cash sales, credit reports and cash settlement reports.
• Accept credit returns from clients and after-hours parts calls.
• Build hoses for clients as needed.
• Keep current on Service Letter updates.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
• Assist Parts and Service Sales Representative with all parts related questions or problems. Provide sales leads as they occur.
• Assist in all departmental duties. Maintain a working knowledge of Parts Department functions. This includes: Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.
• Work within and promote corporate values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees