Parts Sales Representative

Doyle Equipment Manufacturing Company•Palmyra, MO

17h

About The Position

For four generations Doyle Manufacturing has maintained a high standard of excellence and continuous innovation, while producing fertilizer equipment, thus promoting our customer's ability to nourish the world. We are a family owned and operated company in Palmyra, MO, USA, directly located on Hwy 61. Purpose of Job: Assist internal and external customers with selecting parts for all their service needs whether over the counter, through service or on the phone.

Requirements

GED / High School diploma
1-3 years of experience in customer care or sales within the automotive and/or agricultural parts industry is strongly recommended.
Strong interpersonal, verbal, and written communication skills to effectively interact with internal and external customers are essential to this role.
Strong computer skills including data entry & keyboarding.
Ability to work in a team environment.
Extremely organized with great attention to detail.
Ability to independently perform job function with little supervision.

Nice To Haves

Forklift experience preferred but not required.

Responsibilities

Quickly establishes trusting relationships with customers by having excellent knowledge of parts and accessories across all product lines.
Assist customers in understanding products and identifying solutions that fit their needs. This involves providing quotes, processing orders, and following up on outstanding questions in a friendly, professional, and efficient manner.
Assist customers with questions and educate them on product usage.
Informs customers of companion part requirements and ensures that the customer is exposed to the full product line as well as advice for maintenance and installation.
Displays a strong sense of urgency and ensures timely follow-up to customer needs by providing timely updates on delivery dates for any out-of-stock parts, special order, or back-ordered parts.
Assist Doyle outside sales and service representatives with orders they place for their customers.
Stages orders daily for delivery, pick-up, or shipment.
Ability to work weekend on-call hours.
Ability to work a rotating shift with end times at 4PM and 5PM.
May perform other duties as assigned.