Parts Sales Counterperson II

Papé Jobs•Portland, OR

1d•Onsite

About The Position

Pape’ Machinery, Inc. is seeking an experienced, motivated, and customer-oriented Parts Sales Counterperson II to join their team. In this role, you will serve as the primary parts expert for customers needing to maintain and repair their equipment. You will engage with customers both in person at the counter and over the phone, ensuring they receive the correct parts promptly. Your daily tasks will involve actively identifying customer needs, providing recommendations, and locating complex or uncommon parts using product literature, specialized software, and your expert knowledge. The position emphasizes building trust and lasting relationships with clients by providing timely and accurate solutions and translating technical details into actionable parts support. Pape' offers a supportive environment where contributions are recognized, growth is encouraged, and dedication is rewarded.

Requirements

3 or more years of parts counter experience or applicable mechanical/service experience.
Advanced knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Nice To Haves

John Deere parts counter experience

Responsibilities

Serve as the go-to parts expert for customers looking to maintain and repair their equipment.
Actively engage with customers face-to-face at the counter or over the phone to identify their needs.
Provide recommendations, including identifying complex or uncommon parts.
Utilize product literature, specialized software systems, and expert knowledge of parts and equipment to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Build trust and lasting relationships with clients.

Benefits

Competitive pay based on your skills, training, and experience level.
401(k) & Roth 401(k) Retirement Plans with Company Match.
Medical, Dental, Vision and Prescription Insurance.
Flexible Spending Accounts (Flex Plans).
Life Insurance.
Short- and Long-Term Disability Insurance.
Employee Assistance Program.
Online and Instructor-Led Training.
Tuition Reimbursement for Training Programs.
Progressive Vacation Plans (80 hours of vacation, prorated for new hires based on start date, with tiers based on seniority).
Sick Leave (40 hours each year).
7 paid holidays each year.
Advancement opportunities with a focus on promoting from within.
Stability and reputation as a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience.
Largest equipment inventory in the West and an unparalleled parts inventory.
Open-door policy where your voice will be heard and your opinions will matter.
Training and mentoring to prepare you for your role and continued learning to grow your skills.