Parts Sales Counterperson II

Papé Group•Portland, OR

4h•Onsite

About The Position

Pape’ Machinery, Inc., a premier capital equipment dealer in the West, is seeking an experienced, motivated, and customer-oriented Parts Sales Counterperson II. This role involves being the primary parts expert for customers, assisting them with equipment maintenance and repair needs both face-to-face at the counter and over the phone. Key responsibilities include identifying customer needs, recommending parts (including complex or uncommon items), and utilizing product literature, specialized software, and expert knowledge to provide timely and accurate solutions. The position emphasizes building trust and lasting relationships with clients through excellent customer service, a positive attitude, attention to detail, and a commitment to finding optimal solutions. Pape’ is committed to employee growth, offering robust training, continuous support, competitive compensation, exceptional benefits, and a strong work-life balance.

Requirements

3 or more years of parts counter experience or applicable mechanical/service experience
Advanced knowledge of parts inventory
Self-motivation and assertive drive
Ability to perform at a high level in a fast-paced and team-oriented environment
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services
Above-average organizational skills

Nice To Haves

John Deere parts counter experience

Responsibilities

Be the go-to parts expert for customers looking to maintain and repair their equipment
Engage with customers face-to-face at the counter or over the phone
Ensure customers get the right parts when they need them most
Actively engage with customers to identify their needs and provide recommendations
Identify complex or uncommon parts
Use product literature, specialized software systems, and expert knowledge of parts and equipment to offer timely and accurate solutions
Translate technical details into actionable parts support
Build trust and lasting relationships with clients

Benefits

Competitive pay based on your skills, training, and experience level
Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans (80 hours of vacation, prorated for new hires based on start date, with tiers based on seniority)
Sick Leave (40 hours)
7 paid holidays each year
Advancement opportunities with a focus on promoting from within
Stability and reputation as a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience
Largest equipment inventory in the West and an unparalleled parts inventory
Open-door policy where your voice will be heard and your opinions will matter
Training and mentoring to prepare you for your role and continued learning to grow your skills