Parts Sales Associate

Riggs Cat • Benton, AR

3d

About The Position

The Parts Sales Associate is a front-line position who is responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc.

Requirements

• Ability to work overtime as a job requirement dependent on department needs.
• Availability for weekend, holiday or evening work as required by after-hours schedule.
• High school diploma or general education degree (GED); or one to three months related experience and/or training.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Knowledge of Database software; Internet software; Inventory software and Order processing systems; DBS; SIS.
• Valid driver’s license and ability to meet and maintain company driving requirements if required to drive a company vehicle.

Responsibilities

• Provide exceptional customer service.
• Maintain a clean, organized, professional and safe work environment.
• Efficiently and accurately pick, put away, deliver orders and maintain customer will call
• Fabricates hoses.
• Ships and receives freight.
• Process customer and shop orders as well as returns
• Understands basic principles of inventory control.
• Interact with customer to determine customer parts needs, process orders and communicate status.
• Effectively look up appropriate parts in system to determine customer parts needs
• Demonstrate appropriate cash handling and payment procedures
• Follows Contamination Control guidelines
• Executes backorders
• Accurately process and complete parts orders with minimal supervision
• Attend to afterhours call schedule as required
• Resolve customer issues or concerns as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees