Old Town Temecula Harley Davidson Full Time Parts Sales Advisor

Wise Auto Group•Temecula, CA

13d•Onsite

About The Position

Full Time Parts Sales Advisor Qualifications · Excellent communication skills · Ability to meet company's production and quality standards · Grasping/grabbing with hands · Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service Responsibilities · Ability to read and comprehend instructions and information · spend time indoors in air-conditioned areas · Bending, twisting and/or stooping · Kneeling and/or Squatting · on a regular basis · Lifting · 25 lbs to 50 lbs · Reaching and/or lifting overhead · Repetitive hand/finger movement · on a regular basis · Pushing and Pulling · on a regular basis · Devote himself/herself to insuring satisfaction to customers · Determine management, production and quality requirements by asking questions and listening · Attend company meetings as required · Maintain a follow-up system that encourages follow through with assigned projects · Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals · Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively · Understand the terminology of the business and keep abreast of technology changes in products and services · Know and understand the federal, state and local requirements which govern the company’s business · Follow lawful directions from supervisors · Understand and follow work rules and procedures · Participate in performance management · Interact well with others and be a positive influence on employee morale · Uphold the company’s non-disclosure and confidentiality policies and agreements · Work evening, weekend and holiday work hours as required · Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job · Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements · Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job · Provide information regarding the associated cost of parts required on repair orders · Keep inventory control system and parts catalogue up to date · Inform service personnel when back ordered or special order parts are received · Accept and follow through on lawful directions from supervisors · Be polite and friendly, greet customers promptly and deliver exceptional customer service · Be able to communicate this knowledge · Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories · Work with multiple customers at once if needed while still providing individual customer satisfaction · Keep customer mailing lists up to date · Work with customers to determine parts and accessories needs and explore merchandise in catalogues · Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase · Conduct telephone transactions courteously and promptly · Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales · Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty · Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases · In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory · Prepare the product for presentation on the showroom floor · Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers · Become proficient and familiar with computer systems necessary for parts and accessories management · Periodically carry out physical inventory of merchandise

Requirements

Excellent communication skills
Ability to meet company's production and quality standards
Grasping/grabbing with hands
Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service
Ability to read and comprehend instructions and information

Responsibilities

Devote himself/herself to insuring satisfaction to customers
Determine management, production and quality requirements by asking questions and listening
Attend company meetings as required
Maintain a follow-up system that encourages follow through with assigned projects
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Understand the terminology of the business and keep abreast of technology changes in products and services
Know and understand the federal, state and local requirements which govern the company’s business
Follow lawful directions from supervisors
Understand and follow work rules and procedures
Participate in performance management
Interact well with others and be a positive influence on employee morale
Uphold the company’s non-disclosure and confidentiality policies and agreements
Work evening, weekend and holiday work hours as required
Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job
Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job
Provide information regarding the associated cost of parts required on repair orders
Keep inventory control system and parts catalogue up to date
Inform service personnel when back ordered or special order parts are received
Accept and follow through on lawful directions from supervisors
Be polite and friendly, greet customers promptly and deliver exceptional customer service
Be able to communicate this knowledge
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories
Work with multiple customers at once if needed while still providing individual customer satisfaction
Keep customer mailing lists up to date
Work with customers to determine parts and accessories needs and explore merchandise in catalogues
Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase
Conduct telephone transactions courteously and promptly
Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory
Prepare the product for presentation on the showroom floor
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers
Become proficient and familiar with computer systems necessary for parts and accessories management
Periodically carry out physical inventory of merchandise