Parts Sales Administrator

Alliance Aviation Group LLC•Ocoee, FL

1d•Onsite

About The Position

To serve as the administrative coordinator for the new and emerging Part Sales Department of Fly Alliance. The role entails not only offering support to the team, but also providing exceptional customer service through a friendly, calm, and confident demeanor, ensuring a positive and professional experience for every client. Responsibilities also include processing sales transactions accurately and efficiently, while serving as the go-to expert for our inventory management system, ensuring smooth operations and system accuracy. The individual will play a key role in supporting both customer satisfaction and internal sales processes.

Requirements

Minimum of 3 years of aviation sales experience, preferably in a private sector.
High School diploma or GED.
Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations.
Must be authorized to work in the U.S. and be at least 21 years of age by 1/1/20.
Demonstrates a strong commitment to providing exceptional customer service by responding promptly to customer needs and resolving issues efficiently.
Maintains accuracy in processing sales orders, managing inventory systems, and generating reports, ensuring all tasks are completed without errors.
Exhibits clear, professional, and concise communication, both verbally and in writing, when interacting with customers, sales teams, and internal departments.
Effectively prioritizes and manages multiple tasks, deadlines, and responsibilities while maintaining a high level of organization in a fast-paced environment.
Identifies issues proactively and develops solutions to resolve customer concerns, discrepancies in orders, or process inefficiencies.
Works well with cross-functional teams such as maintenance, and accounting, fostering a cooperative environment to achieve common goals.
Quickly adapts to changes in procedures, customer requests, or system updates, maintaining flexibility and efficiency in a dynamic work environment.
Driven to meet and exceed performance metrics, such as sales targets, lead conversations, and customer satisfaction, contributing to the overall success of the Parts Sales team.

Nice To Haves

Experience utilizing aviation software preferred, not required
Intermediate computer skills with Microsoft Office.

Responsibilities

Assist with various administrative tasks such as data entry, scheduling meetings, preparing reports, and other tasks as requested by management.
Regularly update and maintain the inventory management system, ensuring accurate records of stock levels, product return and warranty replacements.
Accurately generate, review, and issue invoices and purchase orders for customers/clients, ensuring timely and correct billing for products and services provided.
Track and follow-up on outstanding payments, initiating payment reminders and working with customers/clients to collect overdue balances in a professional and efficient manner.
Communicate with customers via email, phone, or other channels to address inquiries, provide account updates, and resolve issues related to invoices, payments, or returns.
Oversee and manage customer accounts with net terms, ensuring timely and accurate invoicing, payment tracking, and follow-up.
Monitor and manage the return of parts from customers, ensuring the return process is documented and that inventory is updated accordingly.
Track due dates for payments, sending reminders and following up with clients on outstanding balances as needed.
Handle the return of products under warranty, coordinating with customers and vendors to ensure timely and accurate processing of warranty claims.
Assist the accounts receivable team with weekly tasks such as payment postings, account reconciliations, and handling any customer payment issues.
Make outbound calls to prospective customers to introduce the company, its products, and services in a professional and engaging manner.