Parts Retail Specialist

Wilkins RV • Brewerton, NY

1d • $60,000 - $80,000

About The Position

This position oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.

Requirements

• A minimum of 2 years’ experience is preferred but not required,
• Motivated individual who enjoys working in a fast-paced environment,
• Professional appearance,
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Professional conduct.

Responsibilities

• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Ability to run the parts counter.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Benefits

• Medical/Dental/Vision Insurance
• 401K with Employer Matching Program
• PTO and Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees