Parts Professional
About The Position
Factory Motor Parts is seeking an experienced and customer-focused Auto Parts Professional. This position involves answering phone calls to identify customer needs, selling automotive parts, and strengthening the overall relationship between Factory Motor Parts and the Customer. Additional responsibilities include looking up auto parts in the FMP parts catalog system, processing customer orders with a high degree of accuracy, troubleshooting and making recommendations to meet customer needs, and maintaining strong product knowledge of auto parts, warranties, promotions, and sales programs.
Requirements
- Previous automotive parts counter experience in either a retail store or other setting where finding the right part was an essential function of the job
- 3 Years experience with Automotive Parts
- 1-2 years previous sales and customer service experience
- Ability to look up parts in parts cataloging systems
- Excellent verbal and written communication skills
Nice To Haves
- Strong background in mechanics
- ASE certification
Responsibilities
- Answer phone calls to identify customer needs
- Sell automotive parts
- Strengthen the overall relationship between Factory Motor Parts and the Customer
- Look up auto parts in our FMP parts catalog system
- Process customer orders with high degree of accuracy
- Trouble shoot and make recommendations to meet customer needs
- Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
- Performs other duties as assigned
Benefits
- Medical
- Dental
- Vision
- Life
- 401K
- Profit sharing
- Paid holidays
- Paid vacation
- Paid sick time
- STD/LTD
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
