Parts Sales Professional

True North Equipment

13h•$19 - $26

About The Position

Are you energized by building customer relationships and selling parts? Do you thrive on finding customer solutions? At True North Equipment, we’re looking for a driven, outgoing Parts Sales Professional who’s just as comfortable selling behind the counter as they are out in the field. This is your opportunity to combine your product knowledge, customer service skills, and competitive spirit to grow sales, expand customer relationships, and help keep our customers’ equipment running at its best. If you love the thrill of connecting with people and making the sale, we want you on our team. As a Parts Sales Professional, you will perform customer service duties related to the receiving, selling, and delivery of parts and accessories that contribute to the efficient and profitable operation of the dealership. In this role, you will play a key part in growing our business through proactive sales efforts — both inside our store and through outreach to customers in the field. True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You! It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

Requirements

Demonstrates strong customer service skills, both in-person and over the phone.
Ability to retain positive relationships with customers and co-workers.
Basic data entry/keyboarding skills.
Ability to work in a team environment.
High School diploma or equivalent experience.
Basic parts and machinery knowledge.
Utilizes John Deere computer applications and programs effectively to support operations.
Valid driver’s license required; you must be able to drive company vehicles.
Ability to be able to obtain a medical card for hauling purposes, if necessary.
A passion for building relationships and developing repeat business.
Ability to confidently recommend solutions and upselling products to meet customer needs.
Strong follow-up skills to close sales and ensure customer satisfaction.
Comfortably initiating outbound sales calls and scheduling customer visits.
Self-motivated to meet or exceed sales goals and performance metrics.
Skilled in identifying cross-selling opportunities across our product and service lines.
Competitive drive paired with a collaborative team approach.
Strong product knowledge or willingness to learn in a fast-paced environment.

Nice To Haves

John Deere parts sales experience preferred.
Forklift-trained preferred.

Responsibilities

Proactively promotes and sells products and/or services to meet customer needs — both in person, over the phone, and through customer visits outside the store.
Identifies new sales opportunities by developing relationships with existing and prospective customers.
Place machine down and stock order parts in the assigned locations in a timely manner.
Assists the Parts Manager with stocking, merchandising, cleaning, and pricing displays.
Verifies receiving and receipting-in of parts shipments.
Monitors shortages and expedites processing through reporting to the Parts Manager.
Assists in keeping the parts department clean and orderly.
Supplies Service Technicians with parts as required in a timely manner (10-minute goal).
Assist with after-hours customer and technician parts needs during peak seasonal demands.
Assist in answering phones through Expert Connect.
Work schedules are 7:30 am-5:30 pm Monday through Friday, and every other Saturday 8:00 am-12 pm (seasonally), and participate in the on-call schedule during peak seasons. Winter hours are Monday through Friday, 8:00 am-5:00 pm, and closed on Saturdays.
Must be able to maintain reliable attendance as an essential job function.