Parts Manager

Shields Ford•Rantoul, IL

12d

About The Position

The Parts Counter Manager is responsible for customer service and retail sales at an auto parts store. In this position, your responsibilities include selling parts, order parts and taking inventory of stock in storage and, if necessary, on shelves.

Requirements

Previous experience at an automotive dealership is required
Ability to identify the problem quickly
Knowledge of automobiles
Effective analytical and communication skills
Strong reading, computer, and mathematics skills
Ability to learn new technology and repair and service procedures and specifications
Minimum of 3 year in service and/or parts department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
Ability to work in a fast-paced work environment
Strong organizational and time management skills
Detail-oriented, have a professional appearance and strong work ethic

Nice To Haves

Experience with auto parts sales (preferred)

Responsibilities

Oversee the parts sales process from start to finish
Order, Maintain, and Manage Parts Department Inventory
Locate any parts not in stock
Complete special order part request for the customer
Communicate with customer on parts status
Communicate with staff and customers in a friendly and professional manner
Must follow all company safety policies and procedures
Understand and follow federal, state and local regulations applicable to industry
Interview, Hire, and Supervise all parts department personnel, in addition to monitoring their customer service
Create Goals and Objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
Keep up to date on manufacturer warrant and policy procedures while serving as a liaison with the factory representative
Maintain the highest Customer Service Index (CSI) rating from customers and handle complaints immediately and according to dealership policy
Maintain and actively seek additional Wholesale accounts in the area
Other Duties as assigned