Parts Manager

Lakeside International Trucks•Madison, WI

11d•$80,000 - $90,000

About The Position

Lead and manage the parts counter team to support both external and internal customers while maximizing customer satisfaction and gross profit. Parts manager is also responsible for execution of process discipline required to maintain an optimized inventory.

Requirements

High School graduate or equivalent
Associate degree or equivalent Automotive / Diesel technology industry experience
3 years of truck/automotive dealership experience
Strong background on in-person and telephone-based customer service
Demonstrated leadership and management ability
Sufficient product knowledge to be able to train and lead counter people selling medium and heavy duty truck parts
Strong leadership and people management skills
Strong customer service and relationship-building skills (internal and external)
Problem-solving and decision-making skills under time pressure
Ability to prioritize and manage multiple demands (service, retail counter, fleet room)
Effective verbal and written communication skills

Responsibilities

Profitable growth through increased counter revenue
Foster and maintain customer-focused environment through training, leadership and modeling of exceptional customer service. This focus to include both external and internal customers
Management of Revenue, Gross Margin Dollars, Overtime and Freight Recovery
Leadership, management and training on customer calls, both in-person and telephone
Hire, train, schedule and develop counter staff
Conduct regular performance reviews and coaching
Manage counter behaviors including utilization of quote tracker, offering aftermarket parts, offering bulk discounts, offering featured products, etc.
Track and manage results for inventory related KPI's as defined by management (Base Camp)
Provide oversight and supervision of invoices coded by their department
Processing and tracking vendor core returns and credits and schedule reconciliation
Schedule reconciliation for DIA returns and local vendor returns
Enforcement of margin discipline. Escalate pricing concerns as needed
Resolve escalated customer issues
Ensure compliance with safety and environmental policies
Retail Merchandising Area