Parts Manager

Eastern Lift Truck Co.•Montville, NJ

23h

About The Position

The Parts Manager oversees all functions of the Parts Department within the dealership, ensuring the efficient management of inventory, timely fulfillment of parts orders, and delivery of excellent customer service. This role is responsible for driving parts sales growth, managing department staff, and supporting technicians, service, and sales teams with the right parts and resources.

Requirements

Strong knowledge of forklift parts, inventory management systems, and vendor relations.
Proven leadership and team management skills.
Excellent customer service, communication, and problem-solving abilities.
Excellent organizational, communication, and customer service abilities.
Ability to thrive in a fast-paced environment.
Minimum 3–5 years of experience in parts management, preferably in a dealership, automotive, or heavy equipment environment.

Nice To Haves

Associate or bachelor's degree in business, supply chain, or related field preferred.
Extensive knowledge of forklift parts preferred.

Responsibilities

Manage daily operations of the Parts Department, including counter sales, inventory control, shipping/receiving, and delivery scheduling.
Oversee parts ordering, stocking, and returns processes while maintaining optimal inventory levels.
Develop and maintain strong vendor relationships, negotiate pricing, and ensure timely replenishment of parts.
Ensure accuracy of invoices, purchase orders, and warranty/return processing.
Work closely with Service and Sales teams to meet customer needs and support equipment repairs.
Address customer inquiries, resolve escalated issues, and maintain professional relationships with customers.
Provide leadership in promoting sales growth through upselling, promotions, and new opportunities.
Maintain a clean, organized, and professional parts department environment.
Prepare departmental budgets, forecasts, and financial reports for management.
Maintain a clean, organized, and professional parts department.
Other Duties as assigned.
Set goals and objectives and develop strategies and plans to achieve goals.
Define Team Members roles and responsibilities.
Motivate and inspire Team Members while providing direction and support.
Maintain and foster a positive work environment.
Implement corrective actions and coaching when necessary.
Ensure compliance with company policies and regulations.
Recruit and hire the right people.
Provide training and development opportunities for Team Members.
Conduct performance reviews and provide feedback and monitor Team Member’s performance against goals.
Manage budgets and financial resources while tracking expenditures and ensuring cost effectiveness.