Parts Manager

LiftOne•Knoxville, TN

About The Position

Under the supervision of the Branch Manager, the Branch Parts Manager is responsible for Maintaining, sustaining, and increasing customer service levels to guarantee that budget levels will be met.

Requirements

Associate’s degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Microsoft Office (Word, Excel, Outlook and PowerPoint)

Responsibilities

Monitors parts sales representative daily quote activity to ensure follow up to open quotes as performed each afternoon for quotes given that day.
Provides training for all parts people on sales products and knowledge of our Company.
Develops and Implements follow up on sales programs for marketing various items (i.e. pallet jacks, electric walkies, etc.)
Develops sales programs for specific competitive truck users to sell Unisource and various other alternate parts at competitive pricing.
Develops sales programs for road service force to sell targeted lift truck parts and allied products.
Reviews stock order of non-Hyster items (Ottawa, Linde, CAT,& TVH. Etc. )
Monitors management reports daily
Manages obsolescence and consignment inventories
Researches and process customer orders
Files parts warranties
Processes vendor returns/credits
Processes service department requests for parts
Manages physical inventory count process and conducts audits as necessary
Approves invoices for processing
Conducts annual performance reviews for parts sales representatives.
Recruits and trains new parts sales representatives in all phases of the parts department.
Keeps record of parts in stock and parts issued to customers
Manages Truck Stock Replenishment for Technicians.
Prepares budget estimate for parts
Other duties as assigned.