Parts Manager

True North Equipment

4d•$62,000 - $75,000

About The Position

The Parts Manager attracts, retains, and effectively engages department personnel while leading parts sales operations to deliver the highest level of internal and external customer satisfaction. This role is responsible for maximizing return on investment through parts sales onsite and on farm, employee coaching and development, inventory management, expense control, and continuous process improvement. About True North Equipment True North Equipment has been in business since 1949 and operates 10 locations with over 200 employees across North Dakota and Minnesota. Our employees are the key to our success and have helped us grow throughout the Red River Valley. True to our Values…Driven by You! It takes our entire team to make True North Equipment exceptional. We’re looking for individuals who are self-starters, hard workers, and eager to take on new challenges. We are committed to providing limitless opportunities for growth, development, and—most importantly—a fun, fast-paced and engaging work environment.

Requirements

2-4 years leadership experience
Proven leadership ability with experience developing and motivating a team
Strong communication skills with the ability to effectively interact with individuals and groups
Proficiency with Microsoft Office and standard business systems
Solid understanding of financial principles related to parts operations
Ability to analyze data, interpret reports, and make informed decisions
Strong customer service mindset and problem-solving ability
Ability to work extended hours and weekends during peak seasons
Valid driver’s license with a clean motor vehicle record

Nice To Haves

Business Degree or equivalent experience preferred

Responsibilities

Lead daily sales operations through positive, professional relationships with team members, leadership, and support resources, fostering teamwork and exceptional customer service
Recruit, hire, train, and develop department employees through ongoing coaching and performance management
Execute the Parts Department marketing plan with guidance from the Corporate Parts Manager, monitoring progress to ensure achievement of departmental goals
Establish, communicate, and maintain effective department processes that drive customer satisfaction and operational efficiency, and part sales
Partner with the Corporate Parts Manager to develop and manage an annual budget aligned with dealership financial and operational goals
Promote and merchandise parts and accessories in collaboration with other store locations
Maintain an accurate and effective inventory control system, including physical inventory processes and counter procedures
Oversee timely submission of parts warranty and return claims to maximize credits
Maximize use of order discount programs to achieve stock order and margin goals
Ensure all department tools, equipment, and vehicles are properly maintained and in good working condition
Support customers and the team by assisting with counter sales and incoming phone calls as needed