Parts Manager

Fun Town RV, LP•Cabot, AR

48d

About The Position

The Parts Manager is responsible for overseeing all aspects of the parts department within an RV dealership. This includes managing inventory, ordering parts, and ensuring that technicians and customers have access to the parts they need for repairs and maintenance. The Parts Manager plays a critical role in supporting the service department, maintaining stock levels, controlling costs, and delivering excellent customer service. This role requires strong organizational skills, attention to detail, and the ability to manage relationships with vendors and customers

Requirements

Previous experience as a Parts Manager or in a similar role in the RV, automotive, or related industry.
Strong knowledge of RV parts, accessories, and systems, with the ability to identify and source necessary components.
Excellent organizational and inventory management skills.
Strong leadership and team development abilities.
Excellent communication and customer service skills, with the ability to handle inquiries and resolve issues effectively.
Proficient in parts management software, inventory systems, and Microsoft Office Suite.
Ability to manage vendor relationships and negotiate favorable terms.
Strong financial acumen with experience in budgeting, sales forecasting, and profit analysis.

Nice To Haves

additional technical certifications or a degree in business, automotive/RV technology, or related field preferred.

Responsibilities

Oversee the daily operations of the parts department, ensuring efficient processes for ordering, stocking, and distributing parts.
Maintain accurate and organized inventory records, tracking parts availability and ensuring that stock levels meet the needs of the service department and retail customers.
Coordinate with service technicians and advisors to ensure the timely availability of parts for repairs and maintenance.
Monitor inventory levels and adjust stock as needed to prevent shortages or excess inventory.
Manage the ordering of parts from vendors, ensuring timely deliveries and minimizing downtime for the service department.
Conduct regular inventory audits to ensure accuracy and address discrepancies.
Implement inventory control measures to minimize losses, ensure accurate stock levels, and optimize storage space.
Build and maintain strong relationships with parts suppliers and manufacturers, negotiating pricing and terms to ensure favorable agreements for the dealership.
Track and resolve any issues with part orders, such as delays, incorrect shipments, or defective parts.
Stay updated on new product offerings, promotions, and changes in supplier policies to keep the dealership informed and competitive.
Lead, train, and manage a team of parts department staff, including parts counter personnel and inventory specialists.
Conduct regular performance reviews, provide training on parts systems and customer service, and develop team members to ensure a high-performing parts department.
Set goals and key performance indicators (KPIs) for the parts team and monitor performance.
Provide excellent customer service to both internal (technicians) and external (retail) customers, ensuring that parts inquiries are addressed promptly and professionally.
Assist customers in identifying the correct parts for their RVs, offering expertise and guidance.
Implement strategies to increase parts sales, both at the retail counter and through the service department, including upselling accessories, add-ons, and upgrades.
Prepare and manage the parts department's budget, focusing on profitability and cost control.
Monitor sales performance, pricing strategies, and gross profit margins to ensure the parts department meets financial goals.
Analyze parts sales trends and customer demand to identify opportunities for growth and to optimize stock.
Maintain accurate records of parts sales, returns, and warranty claims, ensuring compliance with dealership policies and manufacturer guidelines.
Generate reports on inventory turnover, sales performance, and parts profitability, providing insights to dealership leadership.
Ensure compliance with safety and environmental regulations related to parts storage, handling, and disposal.
Stay updated on industry trends, new products, and best practices in parts management to improve department efficiency.
Implement process improvements to streamline parts operations and enhance the overall customer experience.