Parts Manager (Multi-Location Semi-Trailer Dealership)

North East Trailer ServicesBurlington, NJ
9d

About The Position

North East Trailer Services, a Hyundai dealer, is looking for a Corporate Parts Manager for it's multi-location semi trailer dealership to optimize resources and deliver exceptional service while achieving the goals and objectives of the company.

Requirements

  • Knowledge of principles and processes for providing customer services.
  • Must have excellent oral and written communication and interpersonal skills.
  • Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
  • Must have strong decision-making, problem solving and time management skills.
  • Must be ethical in all job related activities
  • 5+ years of demonstrated successful heavy duty truck and trailer parts operations management.

Nice To Haves

  • A degree in Logistics and Supply Chain Management or other business-related discipline is preferred but not required.
  • Purchasing experience is a plus.
  • Sales Experience: 1 year (Preferred)
  • Management Experience: 1 year (Preferred)
  • Driver's License (Preferred)
  • ASE Certification (Preferred)

Responsibilities

  • Maintain good customer relationships and high level of service.
  • Maintain a balanced inventory consistent with the requirements of the service department, shop, retail and wholesale accounts.
  • Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
  • Understand and track market pricing and make pricing recommendations
  • Actively participate in promotional activities.
  • Maintain effective “point of purchase” displays of literature and/or materials.
  • Track “Lost Sales” and report recommended actions based on data.
  • Work with outside sales staff to understand customer requirements and satisfaction with the branches service and support.
  • Oversee and reconcile all COD parts transactions.
  • Develop and maintain a high level of product knowledge.
  • Provide daily reporting and all other duties assigned by the Senior Management.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

High school or GED

Number of Employees

101-250 employees

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