Parts Manager (Multi-Location Semi-Trailer Dealership)

North East Trailer Services•Burlington, NJ

About The Position

North East Trailer Services, a Hyundai dealer, is looking for a Corporate Parts Manager for it's multi-location semi trailer dealership to optimize resources and deliver exceptional service while achieving the goals and objectives of the company.

Requirements

Knowledge of principles and processes for providing customer services.
Must have excellent oral and written communication and interpersonal skills.
Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
Must have strong decision-making, problem solving and time management skills.
Must be ethical in all job related activities
5+ years of demonstrated successful heavy duty truck and trailer parts operations management.

Nice To Haves

A degree in Logistics and Supply Chain Management or other business-related discipline is preferred but not required.
Purchasing experience is a plus.
Sales Experience: 1 year (Preferred)
Management Experience: 1 year (Preferred)
Driver's License (Preferred)
ASE Certification (Preferred)

Responsibilities

Maintain good customer relationships and high level of service.
Maintain a balanced inventory consistent with the requirements of the service department, shop, retail and wholesale accounts.
Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
Understand and track market pricing and make pricing recommendations
Actively participate in promotional activities.
Maintain effective “point of purchase” displays of literature and/or materials.
Track “Lost Sales” and report recommended actions based on data.
Work with outside sales staff to understand customer requirements and satisfaction with the branches service and support.
Oversee and reconcile all COD parts transactions.
Develop and maintain a high level of product knowledge.
Provide daily reporting and all other duties assigned by the Senior Management.