Parts Implementation Specialist

CCC Intelligent Solutions•Sioux Falls, SD

3d•$56,931 - $67,000•Remote

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role The primary objective of the Parts Support Specialist is to provide product training, technical support, maintenance and performance reviews to parts supplier market. Key accountabilities for this role include initiating, planning, executing, testing, and support. In addition to producing performance reports, investigating and resolving issues, and creating/producing ad hoc reports to insure optimal performance. This is a remote position.

Requirements

Bachelor’s degree or equivalent experience required.
2+ years’ work experience in technical / product support, product implementation, or similar capacity.
Prior XML experience/ familiarity required
Ability to pick up new technology, software quickly
Demonstrate strong communication & presentation skills.
Knowledge of advanced use of Microsoft Office

Nice To Haves

Experience working in the automotive market preferred.

Responsibilities

Manage issues and resolution pertaining to electronic parts integration and parts supplier inventory submissions.
Analyze parts inventory submission activities and practices to continuously improve parts inventory availability, descriptions, pricing, and delivery coverage area.
Troubleshoot, diagnose, and resolve cases that are focused on product functionality, connectivity, and product failure for parts inventory submission solutions.
Manage supplier relationship, quality and delivery within the parts inventory program for the CCC ONE network.
Identify trends/patterns of recurring issues, notifying the appropriate functional groups.
Analyze, identify, and recommend corrective actions to ensure problem resolution and overall customer satisfaction.
Establish electronic procurement connectivity between supplier and repair facility.
Facilitate bi-annual supplier performance reviews and provide progress reports to management.
Develop and execute client related account service plans that are consistent with short-range and long-range measurable objectives.