Parts Front Counterperson - Fairbanks, AK

Freightliner Northwest • Fairbanks, AK

21d • Onsite

About The Position

TrailerCraft in Fairbanks, AK is looking for a Parts Front Counterperson for meeting and greeting walk-in and phone customers in a professional manner, accurately process orders in the system and coordinate pulling product, shipment or delivery to the customers.

Requirements

• High school diploma or equivalent preferred.
• Parts counter experience preferred, not required. Previous cash and credit handling preferred.
• Ability to operate a computer and associated programs including Microsoft Word and Excel. Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.
• Knowledge of heavy-duty parts preferred, not required.

Nice To Haves

• Parts counter experience preferred, not required.
• Previous cash and credit handling preferred.
• Knowledge of heavy-duty parts preferred, not required.

Responsibilities

• Includes but not limited to the knowledge and selling of Freightliner, Detroit Diesel, Perkins and Truck & Chassis parts products
• Greet and assist customers with parts orders via fax, phone and walk-ins.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals (hard copy and electronic) to identify the correct part needed.
• Locate available parts when the dealership is out of stock.
• Use and operate a computer and multiple computer programs.
• Provide price quotes and other information.
• General knowledge on warranty periods and guidelines.
• Process manufacturers core returns.
• Use cash register to collect payment as well as process credit card transactions.
• Inclusion in a rotation for after-hours phone calls for emergency parts.
• Additional duties include stocking and maintaining showroom to meet company standards.
• Other duties as assigned as business needs require.

Benefits

• Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program.
• Eligible employees can enroll in our company Health Savings Account (HSA).
• Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees.
• Tuition reimbursement, and profit sharing are available for hired applicants.
• Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED