Parts Expeditor

Cleveland Brothers Equipment Co • Harrisburg, PA

5d

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West
Virginia and western Maryland, has an immediate opportunity for a Parts
Expeditor.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is
looking for a highly motivated self-starter to join our growing team of
established and successful professionals.

Position Summary:

Provide superior level of support to customers throughout CBE Territory. Provide
superior level of support to Service Department and Technicians. Work with
customers and technicians to determine the best solution to parts needs. Provide
support in identifying Caterpillar and Allied vendor parts needs for customers
and CBE technicians.

Requirements

• Comprehensive understanding of the practices, programs, policies and procedures of the company and Cat parts delivery process
• Thorough knowledge of Truck applications and parts
• Motivated self-starter with the ability to work independently with little or no supervision.
• Considerable analytical abilities in interpreting pricing,schedule,and delivery requirements
• Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity ,priorities and time schedule deadlines
• Individual should have a high school diploma or equivalent; three years related experience and/or training; or equivalent combination of education and experience.
• Individual should have above average communication skills as well as a mechanical aptitude

Nice To Haves

• Medium/Heavy Truck Parts Specialist Certification a plus but not required

Responsibilities

• Provide quotes and process for Cat and allied vendors to customer.
• Support all shop operations by ordering parts within a timely manner to complete work orders and technician dispatch.
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force.
• Communicate with supervisor, service manager and service coordinator on order status of back ordered parts.
• Advise customer on substitution of part when replacement is not available
• Maintain accurate customer and equipment information in the CRM
• Keep customers informed of new parts, services available,and dealer merchandising programs.
• Maintain an orderly hold area.
• Verify all parts are received to meet repair schedule by checking orders in hold area.

Benefits

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED