Parts Counterperson - North Central Ford

Sonic Automotive • Richardson, TX

1d • $55,000 - $65,000 • Onsite

About The Position

The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.

Requirements

• High school diploma or equivalent.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Ability to read, comprehend, and communicate information clearly.
• Professional personal appearance and willingness to wear a dealership uniform.
• Strong customer service skills with ability to manage multiple customers simultaneously.
• Authorization to work in the USA and valid driver's license.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure exposure to the full product line.
• Pull purchases from stock, determine availability, and submit emergency orders as requested by customers.
• Answer phone calls, provide price quotes and information, and assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick up.
• Verify "will call" and "back order" files weekly; return items to vendors or stock as appropriate and solicit assigned accounts by phone.
• Assist service technicians in selecting parts needed for repairs and open repair order envelopes for new orders.
• Order parts not in stock after discussion with Shop Foremen to ensure parts will be used upon receipt or customer will return for repairs.
• Process all parts charges, returns, and credits, ensuring proper documentation, approvals, and customer payments including cash accounts, credit cards, and tax-exempt sales.
• Replenish assigned inventory daily and maintain clean, organized counter areas; advise Parts Manager of departmental concerns.
• Follow all company safety policies and procedures; immediately report any accidents to a manager or supervisor.

Benefits

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees