PARTS COUNTERPERSON

Worldwide Equipment Enterprises Inc•Middlesboro, KY

About The Position

The Parts Counterperson is a retail sales position that interacts with the Heavy-Duty Fleets, truck owners and repair shops. This position is responsible for assisting the customer to understand their parts needs, look up those parts and all associated needed components. Offer alternative parts when the need is assessed or the customer requests. Asks for the sale, fills the order and pulls the parts for the customer when needed.

Requirements

Multi Year experience in Parts counter duties (Researching part numbers, invoicing, add-on selling)
Functional knowledge of HD truck dealership Parts Operations
Ability to work with others in a team environment and fosters healthy working relationships
Ability to give and take directions in a fast-paced work environment
Stays focused on and completes assigned tasks in a timely manner
Consistency in reinforcing defined activities that drive desired results
Customer friendly appearance and mannerism, Represent the company in a professional manner

Nice To Haves

Experience managing a team a plus

Responsibilities

Assists customers on the phone or in person in a friendly, professional, and efficient manner.
Assists outside sales representatives with their orders, allowing them more time with customers.
Focuses on offering the right part the first time, accuracy is critical.
When a customer is in need the Counterperson will exhaust all resources to find the customer a part.
Offers all needed parts to the customer for the job they are performing.
Promotes flyer products, known specials and askes the customer how many they would like.
Call customer and notifies them when their parts orders arrive
Keeps a list of and Follows up on all back-ordered parts daily
Notifies the proper person when a needed part is not in stock to ensure stocking levels are correct.
May place emergency orders as needed with the approval of the Parts Manager.
Follows Company policy and procedure, ensures all invoices / orders / confirmations are approved and signed by the customer.
May be assigned a section of the showroom or parts storage area to keep clean, stocked and orderly.
Takes payment from retail customers or obtains credit authorization.
Ensures all paperwork is documented
Solicits assigned accounts by phone.
Keeps all work areas clean, orderly and free or clutter
Other Duties as assigned by Supervisor