PARTS COUNTERPERSON I
Wolter, Inc.•Pilot Mountain, NC
About The Position
Position summary: Provides replacement parts support to our organization. General Purpose: To assist customers (internal & external) in obtaining replacement parts for the products we support.
Requirements
- Must be knowledgeable on the equipment we support (material handling and construction types).
- Must have excellent customer service attitude.
- Must partner with sales and service teams to ensure effective response to customers.
- Demonstrated customer service orientation.
- Ability to organize and manage multiple priorities
- Excellent interpersonal and communication skills
- Good computer proficiency
- Commitment to company vision and mission
Nice To Haves
- Awareness of lean business principles
Responsibilities
- Take phone calls for parts needs.
- Fill customer and internal requests – check all resources if parts aren’t in stock
- Place requisitions for parts (via computer) as needed for customers.
- Assist our technicians with their parts needs, to include helping them determine which parts are needed.
- Pull parts from stock to fill orders.
- Prepare parts quotes for outside customers – follow up to secure order.
- Complete parts quotes for service jobs, forward to service department.
- Assist walk-in customers with their parts needs.
- Assist with the annual parts physical inventory.
- If assigned, perform physical inventory of road vans and/or Consignments.
- Back up other parts counter staff.
- Performs other duties or projects as assigned by Regional Parts Mgr.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
