Parts Counter - Piscataway, NJ
About The Position
Accurately record and process phone, email, and walk in orders. Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor “tiles” which show transactions in process and action accordingly. Communicate with customers and vendors on a regular basis. Collaborate with warehouse and other business partners with efficiency and courtesy. Use reference materials including books, microfiche, online resources, schematics Investigate inquiries, issues and concerns and communicate the results accordingly. Process and follow through with sales, credits, and all back orders. Maintain counter sales promotional material. Secure and record payments for all COD customers. Initiate additional sale opportunities. Ensure workplace safety.
Requirements
- Parts Counter experience required
- Proven customer service experience in person or via telecommunication
- Ability to work in a fast-paced environment and handle a high call volume
- Ability to work on a team
- Excellent communication and selling skills
- Strong organizational skills and attention to detail
- Strong computer skills, experience utilizing MS Office programs
- Ability to investigate and follow through discrepancies
Nice To Haves
- Bilingual, a plus
- Mechanical/Parts knowledge preferred
Responsibilities
- Accurately record and process phone, email, and walk in orders
- Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor “tiles” which show transactions in process and action accordingly
- Communicate with customers and vendors on a regular basis
- Collaborate with warehouse and other business partners with efficiency and courtesy
- Use reference materials including books, microfiche, online resources, schematics
- Investigate inquiries, issues and concerns and communicate the results accordingly
- Process and follow through with sales, credits, and all back orders
- Maintain counter sales promotional material
- Secure and record payments for all COD customers
- Initiate additional sale opportunities
- Ensure workplace safety
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
