Parts Counter

THERMO KING•Delmar, DE

1d•$23 - $25•Onsite

About The Position

Ensure customer satisfaction by responding to the Service Department and customers’ inquiries for parts with a sense of urgency. Provide excellent selling experience for over-the-counter customers and technicians, during customer visits. Maintain stock accuracy by following ERP system and ensure all parts are accounted for in the computer system prior to the parts leaving the Parts Department. Check-in new equipment and inspect all equipment. Contribute to the overall sales efforts of the company by talking to customers, understanding their needs, offering solutions, and maintaining the company’s monthly profit goals. Responsible for shipping and receiving parts. This includes unpacking, verifying quantities, stocking shelves, updating bin locations, fulfilling orders and processing parts return. Maintain daily lost sales reports, weekly cycle counts, and daily customer call reports. Answer incoming phone calls for parts department to fill orders for phone and counter customers. Help with in-house inventory which may require overtime. Maintain all parts areas in a neat and orderly fashion, including inventory on shelves. Drive locally in Delaware area to deliver parts and materials in a timely manner. Perform various other duties as assigned by management. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the job.

Requirements

Excellent customer service, communication and problem-solving skills.
Must be familiar with several computer-based programs including Microsoft Office Suite (i.e. Outlook, Word, Excel).
Safe operation of company vehicles and equipment.
Will need to be able to drive a forklift. Certification for forklift is completed through the company
Ability to learn and be proficient in using company’s business system program.
Create, build, and maintain professional customer relationships.
Ability to multi-task and remain organized.
Hold a valid driver’s license and meet driving qualifications including abiding by all company policies and procedures
Position includes stooping, bending, kneeling, sitting, standing, climbing into trailer, ladder usage, lifting up to 70 pounds, use of provided ear protection in a sometimes-noisy environment and safety glasses. Safety shoes are required to work in this position. A shoe allowance is provided for safety shoes.
This position requires a drug screen, background check and where needed meet requirements to drive.