Parts Counter

Ourisman Mitsubishi•Marlow Heights, MD

About The Position

Ourisman Automotive Group is seeking an enthusiastic and knowledgeable Parts Counter Representative to join our team. The Parts Counter Representative will assist customers and service technicians by providing accurate information and sourcing the necessary parts efficiently.

Requirements

Previous experience in a parts department in a dealership.
Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
Familiarity with parts catalog systems and inventory management software.
Excellent customer service skills, with a commitment to meeting customer needs and exceeding expectations.
Strong organizational and multitasking abilities, with attention to detail and accuracy.
Ability to troubleshoot and resolve issues efficiently and effectively.

Responsibilities

Assist customers at the parts counter by identifying their needs, answering questions, and providing expert advice on parts and accessories.
Process parts orders accurately and efficiently, ensuring all necessary information is captured and communicated clearly.
Assist in maintaining accurate inventory levels by receiving, stocking, and organizing parts shipments.
Collaborate with the sales and service departments to provide parts support and ensure timely completion of vehicle repairs and maintenance.
Stay informed about new products, features, and services offered by the dealership and manufacturers.
Communicate with suppliers to order special parts, verify availability, and resolve any discrepancies.
Maintain accurate records of parts sales, orders, and returns, ensuring proper documentation and reporting.
Deliver exceptional customer service by resolving issues, addressing concerns, and building lasting relationships with customers.