Parts Counter/Warehouse Lead

Altorfer CAT • Dwight, IL

9d

About The Position

The Parts Counter / Warehouse Lead plays a key role in supporting the daily operations of the parts department. This hands-on leadership role involves guiding team members in their duties, training personnel, efficient and accurate order fulfillment, assisting with accurate inventory control and ensuring exceptional customer service. This is not a manager or supervisor role but serves as the primary point of support and coordination of the team and maintaining a safe, organized warehouse. The Lead works closely with management on daily operations.

Requirements

• Minimum of 3 years’ experience in parts counter sales and warehouse inventory, agriculture equipment, or related field.
• Strong working knowledge of parts operations and agricultural equipment components.
• Ability to safely operate a forklift and pallet jack.
• Computer proficiency (Microsoft Office, Outlook, shipping software such as UPS WorldShip).
• Strong communication, teamwork, and problem‑solving skills.
• Must be able to travel training when needed.
• Ability to work independently and assist others when needed.
• Must be able to lift 75 lbs, climb ladders, and perform physical tasks regularly.
• High School Diploma or equivalent required.
• Valid driver’s license with a clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Responsibilities

• Assist customers (walk-ins & phone) and internal customers with parts lookup and ordering.
• Support after‑hours parts calls as scheduled.
• Ensure consistent, high-quality customer interactions.
• Participate in shipping/receiving, order picking, staging, and stocking activities.
• Assemble hydraulic hoses and operate forklifts and pallet jacks as needed.
• Complete required paperwork and data entry accurately.
• Assist with maintaining proper inventory organization and cycle counts.
• Assist management with addressing customer concerns, suggestions on operation improvement opportunities, and team workload.
• Help train new team members on basic procedures and tasks.
• Ensure daily operations follow company standards, policies, and safety practices.
• Maintain clean, organized work areas to support productivity and safety.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees