Parts Counterperson

Paul Clark Ford•Yulee, FL

21d•$45,000 - $60,000

About The Position

We are looking for a skilled and customer-focused Parts Counter Specialist to join our team at an authorized Ford Motor Company dealership. This role plays a critical part in supporting service technicians and retail customers by ensuring accurate parts identification, efficient order fulfillment, and an exceptional customer experience using genuine Ford parts and systems.

Requirements

High school diploma or GED required
Valid driver’s license with a clean driving record
Professional appearance and demeanor
Previous dealership or related experience preferred

Nice To Haves

Experience in a high-volume automotive dealership or parts environment
Strong knowledge of automotive systems, parts, and maintenance needs
Excellent customer service and relationship-building skills
Clear and effective communication abilities
Highly organized with strong attention to detail
Self-motivated with a strong work ethic and results-driven mindset
Proven ability to maintain high levels of customer satisfaction
Commitment to continuous learning and professional development

Responsibilities

Assist retail customers, service technicians, and sales representatives in identifying and sourcing the correct automotive parts efficiently and professionally
Provide product recommendations, including companion parts and current promotions, to maximize customer value and sales opportunities
Answer incoming calls, offering accurate price quotes, availability, and product information
Pull, fill, and process parts orders while maintaining accurate inventory control
Monitor stock levels and notify management of shortages or urgent needs
Source and order out-of-stock parts from external vendors, including emergency orders when necessary
Track and follow up on back-ordered and special-order parts; notify service advisors and customers upon arrival
Manage will-call, back-order, and return files; restock or return unclaimed items in a timely manner
Process internal parts requests and bill accurately to service repair orders
Handle retail transactions, including payments, credit authorizations, invoicing, and returns
Maintain organized and accurate records of repair orders, invoices, and special orders
Coordinate daily shipping, delivery, and customer pick-up of parts
Ensure front and back counter areas are clean, organized, and professional in appearance
Stay up to date on new products and industry developments through training and manufacturer programs
Follow all safety procedures and report any hazards promptly
Maintain consistent attendance and reliability