Parts Counter Salesperson

TRULAND Equipment•Woodburn, IN

10d

About The Position

This position is responsible for selling parts to customers over the counter and providing necessary parts to the service department. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered.

Requirements

High School diploma or equivalent experience; Associate’s degree in an Agriculture field preferred.
1+ years of Parts experience or equivalent sales or service experience.
Experience connecting with customers, maintaining a professional image, and establishing rapport.
Demonstrate basic understanding of the selling process.
Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
Experience working both independently and, in a team, setting.
Demonstrates excellent communication skills; written and verbal.
Ability to work extended hours and weekends.
Valid driver’s license required; driving record that meets Employer’s insurance company requirements.
Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps.
Ability to use a handheld barcode scanner.
Ability to lift up to 75 pounds.
This position will require operation of a forklift.

Responsibilities

Provide excellent customer service to customers at the counter, on the phone, and anyone internally.
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Meets or exceeds monthly sales goals.
Actively engaged and knowledgeable about the corporate parts promotion schedule.
Provides recommendations for sales of additional related or needed parts or accessories.
Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
Timely and accurate processing of all orders (in-store and online). Completes orders by communicating with customers on pick-up or delivery status.
Locates and obtains merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained.
Maintains inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager.
Assists with preparing and maintaining professional showroom image and merchandise displays.
Assists in keeping parts department clean and orderly.
Other appropriate responsibilities as assigned by manager.